22 czerwca 2018 16:33:47

Can't upload to ebay image problem?

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  • Wysłany: 9 months ago
Hello

getting this message today when trying to upload to ebay

Picture Services only supports upload of JPEG, GIF, PNG, BMP, and TIFF image formats. Try again using a version of your picture saved in one of those formats

I've have confirmed the product image is in web optimised JPG format

Any ideas?

Thanks
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  • Wysłany: 9 months ago
  • Moderator
Hi,
This message comes from eBay, the best way to get solution is to contact them.

Best,
Patryk
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  • Wysłany: 9 months ago
haha, thanks for that - I will contact them, though figured I'd get a faster reply here :)
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  • Wysłany: 9 months ago
still no response from ebay - can you confirm your 3.4 version which we are using still works?
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  • Wysłany: 9 months ago
  • Moderator
Hello,

I can recommend you to upgrade nopCommerce to the newest version. Because of a few reasons:
- In the case of our plugins, we support versions newer than 3.60.
- 3rd part integrations may stop working, because of changes in libraries

If you upgrade your store to the 3.90 version, you will be able to test the newest version of eBay. Unfortunatelly, I'm not able to tell you more.

Best,
Patryk
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  • Wysłany: 8 months ago
thanks, have upgrade site / purchased latest plugin - still have problem creating listings, though ebay orders are importing fine ?! have emailed support :)
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  • Wysłany: 8 months ago
  • Moderator
This issue has been resolved via email.
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